Refund policy
We want you to end up with the right product. If something is not right, here is exactly how returns, damage and refunds work.
Returns
Most items may be returned within 30 days of delivery. Items must be unused, in original packaging, and complete with all keys, hardware, manuals and warranty paperwork.
Email info@garagetoolsstorage.com to request a Return Authorization (RMA) number before sending anything back. Returns arriving without an RMA number will be refused.
Safes — 14 days
Safes carry a shorter return window than the rest of our catalog, because that is the window our safe manufacturers give us. Please decide within two weeks of delivery.
- Request an RMA number within 14 days of delivery.
- Freight is charged both ways — outbound and return — regardless of whether your order shipped free. Free shipping is a promotion on a completed sale, not on a returned one.
- Return freight must be arranged through us so the safe is correctly palletized and insured. Please do not book your own carrier; an uninsured safe damaged on the way back cannot be refunded.
- A 20% restocking fee applies.
Returning a safe is genuinely expensive relative to the item. If you are unsure about size, fit, fire rating or lock type, call us on (888) 949-4945 before you order. We would far rather spend ten minutes on the phone than process a freight return.
Other freight items — 30 days
Storage lifts and other large equipment keep the standard 30-day window. Return freight is paid by the customer and arranged through us, a 20% restocking fee applies, and original outbound shipping is not refundable including where it was advertised as free.
Damaged or defective on arrival
This is a freight claim, not a return. It costs you nothing and no restocking fee applies.
- Visible damage must be noted specifically on the delivery receipt at the time of delivery — describe what you actually see. Do not write “subject to inspection” or “possible damage”; carriers treat those phrases as a clean delivery and use them to deny claims.
- Concealed damage found after unpacking must be reported with photographs within 24 hours of delivery for safes and other freight items, or 72 hours for parcel items on our other lines. Claims cannot be filed outside these windows. The window that applies to your item is stated on its product page.
Our remedy is replacement parts or a replacement unit of the same model at no charge. If you would prefer not to accept either, the item can be returned under the policy above.
Refused deliveries
A delivery refused because of visible damage costs you nothing. A delivery refused for any other reason is treated as a return, and outbound freight, return freight and the restocking fee are deducted from your refund.
Cancellations
Cancel free of charge at any time before your order ships. Once it has shipped, it becomes a return.
Refunds
Once your return arrives and passes inspection we will email you to confirm approval or rejection. Approved refunds go to the original payment method within 14 days. Refunds are not issued where parts or packaging are missing, or where the item cannot be resold as new.
If a refund has been confirmed but has not reached you, check with your bank or card issuer first — posting times vary — then contact us.
Items we cannot accept back
Used or installed items, items missing original packaging, made-to-order or custom-configured products, and any safe that has been drilled, anchored or otherwise modified.
Questions
Email info@garagetoolsstorage.com or call (888) 949-4945.
